ONE OF OUR
CUSTOMER SERVICE FAMILY MEMBERS WILL BE IN TOUCH WITH YOU WITHIN ONE BUSINESS
DAY OF RECEIVING YOUR REQUEST. THANK YOU IN ADVANCE FOR YOUR SUPPORT OF OUR
Service – In the Continental United States
If you are
located within the United States, please follow the instructions below for
cookware warranty service, or handle & knob warranty replacement.
Service – Outside the Continental United States
If you are
located outside of the continental United States, please contact your local
Dealer for cookware warranty service.
To locate a
dealer, select the following link and provide the requested information. https://saladmaster.com/Locate-a-Dealership
cookware needs warranty service; or if you have broken handles and/or knobs to
send in for warranty replacement.
for the Service Request Form:
Complete the Service Request Form below. Please
be detailed in your description of all items being returned, as well as the
reason you are sending each item for evaluation.
When all information has been entered, press the
“Create Service Request Form” button at the bottom of this page.
You will receive an email reply from our
Customer Service team which will include a Return Authorization for you to
include with your package.
All returns have a flat fee Shipping and
Handling charge. This covers the shipping costs to send new product or your
repaired product back to you. It is one fee regardless of number of products
you have sent in.
Continental USA $11.00 plus applicable sales tax
Outside Continental USA Contact
Customer Service Team
Upon receipt of your RMA, please call us to make
payment with a credit card. For security purposes, credit card payments are not
accepted via email.
Contact information: 817-633-6555 Option 4
Monday-Friday 8:00am-4:30pm CST
Prior payment with a Credit Card will
expedite the shipping return. Cash will not be accepted.
AFTER YOU HAVE CALLED TO MAKE YOUR
CREDIT CARD PAYMENT:
Prepare your package for shipment to us.
Merchandise in question (ensure items are well
packed to avoid loss or damage during shipping)
Copy of your RMA – If unable to print the RMA we
sent, please enclose the following information on a sheet of paper
RMA Authorization Number
Your name, address, phone number & email
Address the outside of your package using the
address we provide to you in your RMA
Take your package to the shipping carrier of
your choice. Shipping costs to us are at your expense. We suggest shipping
insured and that you keep your tracking information.
Once received, our warranty service specialists
will inspect your items and will repair or replace your products according to
the terms of your warranty.
Timeframe: Please allow three to four weeks from
the date we receive your cookware.
Please note: If
your design of cookware has been discontinued, replacement pieces will not be
the same Saladmaster style but will come with the same lifetime warranty.
Thank you for
being a loyal customer to Saladmaster. It’s our pleasure to assist in any way. If
you have further questions, please call: 817-633-6555 Option 4 Monday-Friday