Request Service

Request Service

***This Page is for Customers Only, No Dealers Please***


ONE OF OUR CUSTOMER SERVICE FAMILY MEMBERS WILL BE IN TOUCH WITH YOU WITHIN ONE BUSINESS DAY OF RECEIVING YOUR REQUEST. THANK YOU IN ADVANCE FOR YOUR SUPPORT OF OUR BRAND.

 

Saladmaster Service – In the Continental United States

If you are located within the United States, please follow the instructions below for cookware warranty service, or handle & knob warranty replacement.

 

Saladmaster Service – Outside the Continental United States

If you are located outside of the continental United States, please contact your local Dealer for cookware warranty service.

To locate a dealer, select the following link and provide the requested information.  https://saladmaster.com/Locate-a-Dealership


When your cookware needs warranty service; or if you have broken handles and/or knobs to send in for warranty replacement.

 

Instructions for the Service Request Form:

1.       Complete the Service Request Form below. Please be detailed in your description of all items being returned, as well as the reason you are sending each item for evaluation.

2.       When all information has been entered, press the “Create Service Request Form” button at the bottom of this page.

3.       You will receive an email reply from our Customer Service team which will include a Return Authorization for you to include with your package.

 

All returns have a flat fee Shipping and Handling charge. This covers the shipping costs to send new product or your repaired product back to you. It is one fee regardless of number of products you have sent in.

 

Continental USA                                                      $11.00 plus applicable sales tax

Outside Continental USA                                      Contact Customer Service Team

 

4.       Upon receipt of your RMA, please call us to make payment with a credit card. For security purposes, credit card payments are not accepted via email.

a.       Contact information: 817-633-6555 Option 4 Monday-Friday 8:00am-4:30pm CST

 

Prior payment with a Credit Card will expedite the shipping return. Cash will not be accepted.

 

AFTER YOU HAVE CALLED TO MAKE YOUR CREDIT CARD PAYMENT:

5.       Prepare your package for shipment to us. Include:

a.       Merchandise in question (ensure items are well packed to avoid loss or damage during shipping)

b.       Copy of your RMA – If unable to print the RMA we sent, please enclose the following information on a sheet of paper

                                                               i.      RMA Authorization Number

                                                             ii.      Your name, address, phone number & email address

                                                           iii.      Address the outside of your package using the address we provide to you in your RMA

6.       Take your package to the shipping carrier of your choice. Shipping costs to us are at your expense. We suggest shipping insured and that you keep your tracking information.

7.       Once received, our warranty service specialists will inspect your items and will repair or replace your products according to the terms of your warranty.

a.       Timeframe: Please allow three to four weeks from the date we receive your cookware.

 

Please note: If your design of cookware has been discontinued, replacement pieces will not be the same Saladmaster style but will come with the same lifetime warranty.

 

Thank you for being a loyal customer to Saladmaster. It’s our pleasure to assist in any way. If you have further questions, please call: 817-633-6555 Option 4 Monday-Friday 8:00am-4:30pm CST

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