Service Request Confirmation

Service Request Confirmation

Thank you for completing the service request form. We are happy you are enjoying cooking in your Saladmaster product and are here to help so you can start using your most loved pieces again!


Upon receipt of your RMA (Return Material Authorization), to help move your request through the system faster, please follow these instructions.

1.        Prepare your cookware for return. Be sure to give your item(s) a quick wash. No need to add identifiers, notes, or tape on the item(s). This will help with the evaluation process and eliminate extra time to process.

2.       Print 2 copies of the RMA form. Keep one copy for your records and include one with your item(s). By including the RMA copy with your item(s), then our Customer Service Team will be able to quickly identify your item(s).

a.       If you are unable to print the RMA we sent, please enclose the following information on a sheet of paper:

                                                               i.      RMA Authorization Number.

                                                             ii.       Your name, address, phone number & email address.

                                                           iii.      Address the outside of your package using the address we provide to you in your RMA.

3.       Take your package to the shipping carrier of your choice. Shipping costs to us are at your expense. We suggest shipping insured and that you keep your tracking information.

4.       Once received, our warranty service specialists will inspect your items and will repair or replace your products according to the terms of your warranty.

a.       Timeframe: Please allow three to four weeks from the date we receive your cookware.


The above information has also been sent to email address provided on your RMA.

In the meantime, feel free to explore the website for new products and information about the company. Again, thank you for your patience as we personally attend to every request and work diligently to fulfill the needs of our loyal Saladmaster owners.