Thank you for contacting Saladmaster. A representative will contact you within 24-48 hours to provide a RMA number to include in your return shipment. After you receive your RMA number, please package your cookware and send with postage prepaid and insured to the address below. RMA number must be included in the package. A shipping charge according to weight will be billed to you for the return shipment. This amount will be due upon receipt of invoice. Please allow approximately 3 to 4 weeks for complete processing.
If you have any questions about your return please contact Saladmaster (817)-633-3555 select option 4 for consumer support.
Attn: Service Dept.
1100 Schmidt Road
West Bend, WI 53090