Thank you for
completing the service request form. We are happy you are enjoying cooking in
your Saladmaster product and are here to help so you can start using your most
loved pieces again!
Upon receipt of
your RMA (Return Material Authorization), to help move your request through the system faster, please follow
1. Prepare your cookware for return.
Be sure to give your item(s) a quick wash. No need to add identifiers, notes,
or tape on the item(s). This will help with the evaluation process and
eliminate extra time to process.
Print 2 copies of the RMA form. Keep one copy
for your records and include one with your item(s). By including the RMA copy
with your item(s), then our Customer Service Team will be able to quickly
identify your item(s).
If you are unable to print the RMA we sent,
please enclose the following information on a sheet of paper:
RMA Authorization Number.
name, address, phone number & email address.
Address the outside of your package using the
address we provide to you in your RMA.
Take your package to the shipping carrier of
your choice. Shipping costs to us are at your expense. We suggest shipping
insured and that you keep your tracking information.
Once received, our warranty service specialists
will inspect your items and will repair or replace your products according to
the terms of your warranty.
Timeframe: Please allow three to four weeks from
the date we receive your cookware.
information has also been sent to email address provided on your RMA.
meantime, feel free to explore the website for new products and information
about the company. Again, thank you for your patience as we personally attend to
every request and work diligently to fulfill the needs of our loyal Saladmaster